Before you purchase
The Christmas gift page links to GoDaddy checkout for gift-package payment. Before paying, confirm the project through a written agreement covering its scope, price, payment stages, timing and approved expenses. Creating or printing a gift note is free and does not purchase or reserve a package.
This policy applies unless different project terms are clearly disclosed and expressly agreed before purchase, subject to rights protected by applicable law.
How to request cancellation
Email hello@bizlaunchstudio.com with your name, business or project name, invoice reference if available, and the request to cancel. For a gift purchase, you may also contact gifts@bizlaunchstudio.com. Please include enough information to identify the purchase; do not send full card or bank details.
We confirm receipt and review the work completed and expenses approved before cancellation. We do not continue billable project work after receiving your cancellation request unless you separately authorize it.
Before work begins
If no work has started, service payments are refundable. Any deduction for a third-party cost must have been specifically approved by you, actually incurred and nonrecoverable from the provider. We identify and document any such deduction. The initial payment is not automatically nonrefundable simply because it was paid upfront.
After work begins
You remain responsible for authorized work actually completed and approved, nonrecoverable third-party expenses. We return any unearned balance. Completed work is valued using the rates or milestones agreed before work begins, not an undisclosed cancellation rate.
Refund calculation: payments received, minus documented earned fees, minus approved nonrecoverable expenses. We provide an itemized explanation. Deductions do not exceed the agreed project charges; a cancellation alone does not authorize extra charges or a penalty.
Completed work and problems with delivery
Fees earned for properly completed, authorized work are not refunded solely because you change your plans, decide not to launch or do not achieve hoped-for business results. If the work materially differs from the agreed scope or contains a defect, contact us so we can review the issue and arrange an appropriate correction or other remedy. The included correction period is 14 calendar days after handoff and does not replace any rights you have under applicable law.
If we cannot complete a project, we return payment for unperformed work and explain any charges for work already completed or approved nonrecoverable expenses. Any further remedies required by law remain available.
Subscriptions and gifts
Domain names, hosting, email, stock assets and other separately approved third-party products are governed by their providers’ cancellation and refund terms. We do not represent a provider’s nonrecoverable charge as our own service fee.
A personalized gift note has no paid redemption value. For an actual service purchased for someone else, the purchaser should request any cancellation and provide the order details. Any refund is normally returned to the original payer using the original payment method where possible, not paid in cash to the gift recipient.
Refund processing and your rights
We confirm the refund amount, any deductions and the expected processing date in writing. Funds may take additional time to appear depending on the payment provider and bank. This policy does not remove statutory cancellation, refund, payment-dispute or other rights that cannot lawfully be waived.